Privacy Policy
Sai Invoice Tracking
Effective date: 30 October 2026
1. Introduction
Sai Invoice Tracking is operated by SAI PHYSIOTHERAPY Pty Ltd (“we”, “us” or “our”).
We respect the privacy of individuals and are committed to handling personal information responsibly.
This Privacy Policy explains how information may be collected, accessed, used, stored and disclosed when you visit our website, use the Sai Invoice Tracking application or contact us for assistance.
We aim to comply with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
Business operator: SAI PHYSIOTHERAPY Pty Ltd
Website: https://www.saiphysio.org
Email: gary@saiphysio.org
2. Information We May Collect
Depending on how the website or application is used, information may include:
Contact and website information
- Names and email addresses supplied through enquiries
- Information voluntarily included in support correspondence
- Browser, device and website usage information collected through website services
Application information
- Client names and contact details
- Appointment dates and service descriptions
- Invoice references and billing information
- Service hours, rates and invoice amounts
- Excel spreadsheets and generated PDF documents
- Calendar information from configured sources
- Email recipients and submission history
- Application preferences and operational records
Some information processed by users may include sensitive personal information, including health-related information.
Users are responsible for ensuring that they are authorised to access and process such information.
3. Local Data Processing
Sai Invoice Tracking is designed primarily as a locally operated desktop application.
The current Windows version processes supported invoice files, calendar records and PDF documents on the user's computer.
Application configuration and operational records are generally stored locally.
The normal operation of the desktop application does not require users to upload their invoice database to a cloud database operated by SAI PHYSIOTHERAPY Pty Ltd.
Information may nevertheless be processed by third-party services selected by the user, including calendar providers, email services and cloud file-storage platforms.
4. How Information Is Used
Information may be used to:
- Provide and maintain application functionality
- Import and organise appointment information
- Prepare and generate invoice documents
- Facilitate user-requested email submissions
- Maintain invoice references and processing history
- Help prevent duplicate invoice processing and email submissions
- Respond to enquiries and provide technical assistance
- Maintain website functionality and security
- Meet applicable legal obligations
We do not sell personal information obtained through the application's local invoicing workflow to advertisers.
5. Third-Party Services
The application may interact with third-party services configured by the user.
Calendar services
The application may retrieve appointment information from supported calendar feeds.
Google Gmail
Users may configure Gmail to submit invoice emails. Message content, recipient information and attachments may be processed by Google when emails are transmitted.
The current Windows application uses Windows Credential Manager to manage configured Gmail credentials.
Cloud storage
Invoice documents may be stored in folders synchronised using services such as Google Drive. Information stored or synchronised through these platforms is subject to their respective privacy practices.
Squarespace
Our website uses Squarespace hosting services. Squarespace may process certain visitor information for hosting, security and website functionality.
Users should review the privacy policies of any third-party services they choose to use.
6. Disclosure of Information
Personal information may be disclosed:
- To service providers assisting with website operation or requested support
- Through third-party integrations configured by users
- Where required or authorised by law
- With appropriate consent or other lawful authorisation
The application is not designed to automatically provide SAI PHYSIOTHERAPY Pty Ltd with copies of users' locally stored invoice databases.
If users voluntarily provide information for technical assistance, that information will be handled for the relevant support purpose.
7. Security
We take reasonable steps to protect personal information under our control from unauthorised access, misuse, loss and disclosure.
Sai Invoice Tracking includes safeguards such as invoice review workflows, backups, source-file checks and duplicate-processing controls.
Users are responsible for securing their own devices, files, account credentials and connected storage services.
No method of electronic storage or transmission can guarantee absolute security.
8. Data Retention and Deletion
Application files and locally maintained records generally remain in the user's selected storage locations or application profile until managed or deleted.
Removing the application does not necessarily delete separately stored invoices, PDFs, backups or third-party records.
Information supplied to SAI PHYSIOTHERAPY Pty Ltd for enquiries or support will be retained only as reasonably necessary, subject to applicable legal and record-keeping obligations.
Users must retain business and financial records for any legally required period.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies for essential functionality, security and enabled analytics services.
These technologies may collect browser information, technical details and website interaction data.
Visitors can manage cookies through their browser settings and any available website cookie controls.
Squarespace Privacy Policy:
https://www.squarespace.com/privacy
10. Overseas Processing
Certain third-party service providers may process or store information outside Australia.
This may include website hosting, email and cloud-storage providers.
Overseas processing arrangements depend on the services used and their configurations.
Where applicable, we will take reasonable steps to comply with relevant Australian privacy obligations concerning overseas disclosures.
11. Access and Correction
Individuals may request access to personal information held by SAI PHYSIOTHERAPY Pty Ltd and request correction of inaccurate information.
Requests can be directed to:
Where information is stored solely on a user's computer or within their own third-party accounts, access and correction may need to be managed directly by that user or the relevant service provider.
12. Privacy Complaints
If you have concerns regarding our handling of personal information, please contact:
We will assess your concern and respond within a reasonable period.
If a privacy complaint remains unresolved, you may be entitled to contact the Office of the Australian Information Commissioner.
Website: https://www.oaic.gov.au
13. Updates to This Policy
We may update this Privacy Policy to reflect changes in our application, website, business operations or applicable law.
The latest version will be made available on our website.
14. Contact Information
SAI PHYSIOTHERAPY Pty Ltd
Application: Sai Invoice Tracking
Email: gary@saiphysio.org
Website: https://www.saiphysio.org
Australia
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© 2026 SAI PHYSIOTHERAPY Pty Ltd. All rights reserved.